How to Delete a Facebook Review on Your Business Page
Article
Removing Negative Facebook Reviews For Your Business
Updated Guide for 2022
Mia Jensen | Jan fifteen, 2022
Facebook reviews can significantly impact your company'south online reputation and epitome, for better or worse.
Statistics reveal that equally much as ninety% of consumers consult reviews earlier visiting a business, and 84% of people consider online reviews to be as reliable as a personal recommendation.
Positive reviews can go a long way in winning potential customers over to your brand and growing your social media presence.
Unfortunately, in that location comes a time when every concern possessor also has to deal with a bad Facebook review or two. Sometimes, these are fake reviews that aim to taint your company'due south name.
However, if a negative Facebook review is legitimate, and then the situation must be handled tactfully.
In this article, we'll take a look at how to handle different types of bad reviews - both real and faux.
What are Facebook Reviews?
Facebook reviews are a grade of customer feedback that consumers leave on your Facebook business organization page. Potential customers often consult Facebook reviews before purchasing your products or using your services.
There are times when business owners have to remove Facebook reviews to protect the visitor'due south prototype. This may be necessary when your business' Facebook page receives spam posts, unfair reviews, hate speech, or imitation reviews that aren't from real customers.
Tin can you lot delete a bad review on Facebook?
The curt respond: yes.
Only, in order to get a fake negative review deleted off your business concern page, you will have to take the post-obit steps to let Facebook know to take downwards the review.
Only Facebook's team tin can remove the reviews, and you lot can alarm them past flagging the reviews.
How tin I delete a review on Facebook?
Pace 1: Comment on the review
On Facebook, page owners cannot remove individual reviews themselves. Withal, users can flag a review to notify Facebook's team to remove the reviews. Simply, users can simply flag a review if it has at to the lowest degree one comment on it.
Commenting on negative reviews is tricky - the situation needs to be handled with great care. Fifty-fifty if a review is fake, the comment should express an endeavor to resolve the trouble.
When your legitimate customers read the review, they will know that your company made an effort to set the issue.
Step 2: Flag the review
To flag a review, navigate to the summit-right of the mail service and select the pointer pointing downwards.
Press 'Study post', and proceed to explicate why you lot are flagging the review.
Footstep three: Look for Facebook's team to remove the review
This may accept a while, as their team has to manually assess the report.
If the squad finds that the review is in violation of Facebook's Community Standards, they volition remove information technology and no record of the review will remain.
Tin a review be removed?
While users tin can't delete individual Facebook reviews, there is an farthermost option available; removing all of the reviews entirely.
This won't permanently delete the reviews, but visitors can no longer view them. Deleting your business page'south reviews as well ways that customers can no longer leave feedback, good or bad unless the reviews are restored.
Hither's how to collectively delete your Facebook reviews:
- Visit your business organization page and make certain that you're logged in as a page admin.
- At the page's top-correct corner, select the 'Settings' push.
- The page's left-hand corner has a carte, from which you lot need to select 'Templates and Tabs'.
- Coil to the 'Reviews' tab, and select 'Settings'.
- Finally, navigate to 'Show Reviews' towards the right, and a slider will be visible. Click to disable the reviews, and proceed to 'Save' the changes. Now, customer reviews and negative feedback will no longer be visible on your Facebook page.
Should you lot respond to or delete negative reviews?
If managed properly, negative reviews tin can nowadays your business in a positive light and build conviction in your brand.
Potential customers may exist cautious well-nigh purchasing from stores that showcase only positive business reviews on their Facebook page, as this makes a brand seem less authentic. Thus, sometimes it'southward in your company'south favor to keep negative reviews around if the affair has been resolved.
Withal, if your business organization is facing unfair negative comments, then removing them might be necessary. If your legitimate customers take left a couple of bad reviews, then it'south important to reply positively as part of customer service.
A good response to negative feedback should address the problem at manus and offer a solution moving forward. This tin can alter your customer'southward experience from a negative one to a positive ane.
Moreover, it shows potential clients that your visitor cares well-nigh its customers and is serious about resolving problems.
There are many instances where deleting a review might be wise, and even necessary. Sometimes, users abuse the reviews characteristic to exit false negative reviews on your Facebook business page. You can determine if a review is simulated by checking for the user's transaction history, and seeing if the complaint is from a legitimate customer or not.
Businesses may also choose to flag reviews considering they are in direct violation of Facebook's Community Standards - due east.g the post may contain hate speech.
Some reviews autumn under the 'spam' category - they may have nothing to do with your products or services, and may be advertisements for other brands and businesses. In this case, y'all should study the review to have it deleted.
Examples of Responding to Facebook Reviews
Here are some good examples of businesses responding to Facebook reviews:
Intrepid Travel
Intrepid Travel is the globe'south largest adventure travel system for small groups. In this particular situation, the company has responded to a negative review concerning their cancellation policy.
Intrepid Travel responded with an informative, compassionate reply in which they detailed a breakdown of the expenses and gently pointed out how the policy helps back up communities that are suffering from COVID-19's economic repercussions.
Wendy'south
Wendy's is a popular American fast-food chain that has expanded globally. In this example, a customer has complained nearly the efficiency of Wendy'due south drive-thru service.
The visitor has responded by first empathizing with the customer's business concern, and so proceeded to offer to make it up to them.
Stella & Dot
Stella & Dot is an accessories company that sells jewelry and lets customers host trunk shows. This item review is an splendid example of how a positive response and proper care can turn a negative review around in your brand's favor.
Initially, the customer expressed dissatisfaction concerning Stella & Dot's product.
The company responded with an apology and proceeded to accost the problem and offered a solution.
Later on the matter was resolved, the customer edited their review, changing it from a negative one to positive feedback.
Manage Facebook Reviews with DemandHub
If you're looking to boost your Facebook page, the all-time place to start is with online reviews of your concern. Build trust with your future customers through the ability of word of oral fissure — online.
At DemandHub, our mission is to help local businesses grow by making it easier to communicate with customers. With modern messaging technology, your local concern tin text review invitations to your customers, enabling them to post a review with just a few clicks in nether 30 seconds.
Request a demo of DemandHub to see how we can help abound your local business with our messaging tools to help you concenter, engage, and retain more customers.
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Source: https://www.demandhub.co/articles/how-to-delete-and-manage-facebook-reviews/